Excellent Support . Full Security . Quick Resolutions

Incident Management   |   Change Request   |   System Monitoring

Optimized Solutions Managed Services offers complete flexibility to clients that enables you to define the support structure you need depending on your in-house team strengths, organizational policies, location preference, support requirements & budgets. We understand the nuances of remote support and provide state of the art infrastructure, web-based incident management, supervision, and feedback mechanisms to make every support contract effective & reliable.

What this means for you is worry free, 24/7 support, quicker & higher ROI, rapid deployment, and future-ready solutions. We offer flexible engagement models, delivery on schedule & within budget, reliable performance, and proven track record. Best of all, our managed services processes are streamlined and transparent, so you known exactly what to expect:

Managed Services: What’s Included?

Our tiered managed services provide comprehensive maintenance and support for a wide range of applications and platforms and resolution of customer queries in the fastest possible time. Our Level 2 & 3 contracts include all of the following:

L2 & L3 Level Support

Incident Management


Grey Plus Ticket based support

Grey Plus Break-fix

Grey Plus User specific issues

Grey Plus Fixing Roles and Authorizations

Change Request


Grey Plus Enhancements & Upgrades

Grey Plus Implementing new functionality

Grey Plus Country specific roll-outs

Grey Plus System copies and refreshes

System Monitoring


Grey Plus Monitoring application & system logs

Grey Plus Data Loads Monitoring

Grey Plus Monitoring System performance

Applications & Platforms We Support:


Get more from SAP investments while lowering costs. Our strong SAP expertise and our skilled team provides managed services for S4 HANA and ECC (all modules: basis and technical), including Fiori, UI5, HANA, Analytics Cloud, and Business Objects.

Cloud Services

Get support skilled managers, SMEs, skilled architects with experience in developing & supporting cloud applications on cloud platforms, such as SAP Successfactors and Salesforce.com across industries.

Hosting Services

Rely on our skilled cloud hosting team to provide IT management and technical support for cloud-based services, including AWS, Microsoft Azure, and Google Cloud Platform. We can help you with cloud security, computing, storage, network operations, application stacks, vendors and more.

Web Services

Looking for web technology management and support? Our web technologists, architects, developers, and QA teams are well-equipped to provide complete management and support for your JAVA and .Net web requirements.

Integration Services

Our SAP Cloud Platform Integration managed services, including SAP Process Integration (PI) and SAP HANA Cloud Integration (HCI) allows you to securely and efficiently integrate processes and data between cloud apps, 3rd party applications and on-premises solutions.


See how we can provide managed services to help you with excellent support and growth?




Case Study Devices - Copy

Support Models We Offer:

Teal Plus

100% Dedicated Model


Dedicated SDM, Functional, and Technical Consultants

Monitoring Services and End-user Trainings

24/7 coverage

Tailor made SLAs for Reaction and Resolution Times

Teal Plus

Core  + Elastic Model


Dedicated SDM

Dedicated Core Modules Functional and Technical Consultants

Shared Extended Modules Functional and Technical Consultants

Business hours coverage and on-call services during off hours

Tailor made SLAs for Reaction and Resolution Times


Teal Plus

Shared Services Model


Shared SDM managing multiple Customers

Shared Functional and Technical Consultants across multiple Customers

Business hours coverage with optional on-call services during off hours

Tailor made SLAs for Reaction Times

Process dependent rather than people dependent


We Offer a Streamlined Managed Process

Optimized Solutions Managed Services goes beyond management and technical support. We provide you with innovative support to grow and lead. We follow a streamlined and transparent process, so you’re never in the dark and know exactly ways we can support you:

Step 1


Step one is where we do the following:

  • System Access
  • Documentation Review
  • Knowledge Transfer

Step 2


Once we’ve initiated the transition, we hit the ground running with:

  • Process Standardization
  • Ticket Reduction
  • Automation
  • Self Service
  • Preventive Maintenance and Fix
  • Track Backlog elimination

Step 4


We don’t stop at management & support. We encourage you to innovate and expand the possibilities through:

  • Intelligent Automation
  • Efficient development and testing
  • Projects and Business innovations and improvements

Interested in Exploring Managed Services from a trusted organization providing managed services for over 20 years to clients across industry segments.?

About Optimized


Years in Business




Clients – form Fortune 500 to Start-ups


Global Locations

Optimized Solutions is a modern information engineering enterprise that provides trusted and reliable IT solutions to Fortune 500 companies, Digital Intermediaries, and Industrial & Technology Leaders in Healthcare, Financial Services, Manufacturing, Retail, and Energy. With more than a decade of proven experience in SAP Suite, Data Management & Analytics, Augmented Intelligence & Machine Learning, Cloud Migration, and Cybersecurity, Optimized Solutions empowers companies to drive disruption, seize opportunities, and embrace innovation through successful digitalization initiatives.

Optimized Solutions is based in Chicago, USA, with offices in Boston and India.

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